General Reservation Policy and Information

General Cancellation Conditions
Cancellations have to be done in writing to DAS EDELWEISS Salzburg Mountain Resort and will be charged to the according cancellation conditions.
until 21 days prior to arrival 0 %
20 to 3 days prior to arrival 50 %
as of 2 days prior to arrival 100 %
in case of no-show or early departure 100 %


Updated Cancellation Policy
The current cancellation conditions are based on the requirements of the Austrian federal government. Herewith we allow us to refer to the Austrian regulation of Safe Hospitality, the Austrian Federal Ministry of Health and our general cancellation conditions.
Level 1: 3G rule (vaccinated, recovered and / or tested - using a pharmacy or living room antigen or PCR test)
Level 2: 3G rule (vaccinated, recovered and / or tested – using pharmacy antigen test or PCR test)
Level 3: 3G rule (vaccinated, recovered and / or PCR tested)


Cancellation Protection
In order to avoid unnecessary cancellation costs, we recommend the completion of a "European travel insurance" via https://www.europaeische.at.


Payment
You can pay with us in cash, with an EC card, Visa, Master or American Express card. Your reservation is confirmed after a deposit of 50% of the total price of your stay has been made.

Check-In / Arrival
A free parking space is waiting for you in our comfortable and spacious underground car park. A pleasant and comfortable journey is herewith guaranteed for you. The gateway to our underground car park and hotel entrance is located to the right hand side of the hotel. We would recommend to park in the underground car park when you arrive to the hotel. Afterwards you can comfortably enter Alpin Lounge via the beautiful entrance and check in at the spacious reception area of our resort.

Room Check-In / Check-Out
Your room is available from 3 p.m. on the day of arrival. We kindly ask you to vacate the room by 11:00 a.m. on the day of departure. You can use our wellness area free of charge on the day of arrival. Special conditions apply on the day of departure.
Late Check-Out
You are welcome to extend your stay with us. We allow ourselves to charge € 20.00 per person for the use of the EDELWEISS Mountain Spa on the day of departure. Late check-out including room use is possible but subject to availability. For this, € 50.00 per person including the use of our EDELWEISS Mountain Spa will be charged.

EDELWEISS Mountain Spa
In order to elevate your Spa experience with us, our Beauty Mountain Spa Team is happy to provide you with individual and competent advice every single day. You can find an overview of our treatments with this Link.
We would recommend to book your desired treatment before your arrival to the hotel via Messenger, via beauty@edelweiss-grossarl.com or via +43 6414 300-290.

EDELWEISS Kids World – Baby-Sitter
Our kids’ world is freely accessible from 3 years and completely free of charge. In case needed, we would be happy to organize a personal babysitter for your youngest children. You can also book this service before arrival and pay for it at check-out.
until 8:00 pm: € 15,00 per child – for siblings € 20,00
as of 8:00 pm: € 20,00 per child – for siblings € 25,00
(will be charged per hour)

Electric-Charging-Stations
We are taking care of our environment and have therefore added 6 e-charging stations to our underground car park. The usage of these is free of charge. Nothing will stop you from exploring the area with your fully refueled electric car.

Vouchers
Vouchers can easily and individually be bought on our website. Alternatively, you can give us a call or drop us an e-mail in order to arrange your next gift for a friend or family member.

Dogs
You are welcome to take your beloved four-legged friend with you. Your dog will be charged € 25,00 for a shoulder height of up to 30 cm and € 50,00 for a shoulder height of 30 cm or more per day. So that your pet also feels at home with us, we are happy to provide a dog basket with a blanket and a "welcome treat" package. Please note that dogs are not allowed in our restaurant and buffet area. Thank you for your cooperation.

Non-Smoking Policy
All of our rooms are non-smoking. The restaurants and parlors are also smoke-free. In order to offer our cigar smokers a pleasant atmosphere, we have set up a stylish smoking lounge called "Church.Hill" with comfortable leather couches. Time to enjoy a cigar while drinking a good glass of whiskey.

Local Tax
Adults: € 2,00 per night
Kids up to 15 years are considered tax free

EDELSPORTS Rental
Our own in-house ski rental EDELSPORTS Rental offers you the opportunity to reserve the appropriate equipment before you arrive. Under this link you can find your dream ski or board from an exclusive and generous selection. Payment is made on site in our EDELWESS Fashion Boutique or, if you wish, at check-out with your room bill.

Shuttle-Service / Limousine-Service
The taxi company Aigner offers a shuttle service at the following costs:
from/to Main Station St. Johann € 36,00 per leg (up to 6 people)
from/to Salzburg Airport
1 to 2 people € 90,00 per leg
3 people € 33,00 per person and leg
4 to 5 people € 28,00 per person and leg
6 people € 24,00 per person and leg
7 to 8 people € 20,00 per person and leg
As of and for every 30 minutes of waiting time, the company charges € 15,00.

An exclusive transfer can also be arranged with our partner HWK Limousine Service and their Mercedes-Benz and Maybach limousines – more info is to be found under this Link. Our team is available for the booking via Messenger, via info@edelweiss-grossarl.com or via +43 6414 300.