Important Hotel Information
Your booking is valid only after receiving written confirmation.
For Austrian Guests: Raiffeisenbank Grossarl, Routing No. 35019, Account No. 26500.
For German Guests: Sparkasse Berchtesgadener Land in Freilassing, Routing No. 71050000, Account No. 104802.
IBAN: AT11 3501 9000 0002 6500
Arrival: Your room is available after 3pm on your arrival day.
Departure: Please vacate your room before 11am on your departure day.
As more and more last minute cancellations have been taking place, please take note of the cancellation policies below that all guests will be required to adhere to!
Cancellations are only valid in writing!
+ Up to 21 days before arrival - 0% cancellation fee
+ 20 days to 3 days before arrival - 50% cancellation fee
+ 2 days before arrival or less – 100% cancellation fee
+ No-shows or early departures – 100% cancellation fee
We recommend purchasing Edelweiss travel insurance. This covers all cancellation fees in case of an accident, illness or death of the insured, their children, siblings, parents and grandparents during or before their hotel stay. It can be purchased on site for only €10 per room, per night. In cases where no travel insurance has been purchased, cancellation fees will automatically be charged to your credit card.
Only by request - limited. We accept only small dogs with a maximum shoulder height of 30cm at a cost of €10 per day, not including food. Please bring your own crate and dog bedding. We ask for your understanding that dogs are not allowed in the restaurant, wellness area or on the sun terrace. Damage caused by your dog that requires repair (i.e. scratched doors, etc.) will be charged to your room account.
In order to avoid unnecessary cancellation fees, we recommend purchasing Edelweiss travel insurance alongside your booking. At a cost of €10 per room, per night, the cost is comparatively low. Travel insurance covers:
-> If you or the person for whom the room was booked cannot fulfil their reservation because of an accident or illness.
-> If an immediate family member experiences a serious accident and requires hospital treatment.
-> If you or the person for whom the room was booked cannot fulfil their reservation because of major damage to personal property (apartment, house, etc.) that requires immediate attention.
In the case of accident, injury or property damage, please understand that we will require confirmation from a doctor and/or the appropriate public authority!
We ask for your understanding that the eating areas, buffet areas and hotel rooms are all non-smoking. Smokers can enjoy our hotel bar, the Salzburger Wirtshausstube, and the “Rauchkuchl” in the hotel basement.
You can pay with cash, debit card, Visa, Eurocard, MasterCard, Diners Card or with Amex.
The release of an updated pricelist will supersede all currently listed prices.
Local taxes are not included in the listed hotel prices and will be added to the final bill.
Winter season: €0.95 per person, per night
Summer season: €0.80 per person, per night
Children up to 15 years of age will not be charged local taxes!