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Important Hotel Information

Cancellation fees, credit cards, payments, cancellation insurance...

Reservation:

Your stay will only be confirmed after we have received your credit card guarantee.
 Local tax:


Is included in the hotel price lists. This is charged per person and night.
Children up to the age of 15 are exempt from this tax!
Winter: € 0.90
Summer: € 0.75
Payment:

 
Our account in Austria: Raiffeisenbank Großarl, Bank Code 35019, Account number 26500.
Our account in Germany: Sparkasse Berchtesgadener Land in Freilassing, Bank Code 71050000, Account number 104802.
IBAN: AT11 3501 9000 0002 6500
BIC: RVSAAT2S019
Arrival: Your room will be available from 15:00 on the date of arrival.
Departure: On your date of departure we ask that you vacate your room by 11:00.
Cancellation














Due to ever increasing losses incurred by us through last minute cancellations, we would like to inform you that the cancellation conditions listed below apply at all times!

Cancellation is only valid in writing! 

+  up to15 days before arrival                                           0%
+  14 to 3 days before arrival                                          50%
+  2 or fewer days before arrival                                   100%
+  if you do not show up of depart earlier than planned  100%

We recommend that you take out Edelweiss travel cover. This covers all cancellation costs i the event of an accident, illness or death of the insured, their children, siblings, parents or grandparents before or during the stay. Bookable at Hotel Edelweiss for just 7 Euro per person and night. If you make a cancellation and do not have Edelweiss travel cover or insurance from another provider we will charge your credit card accordingly.


Payment: In cash, EC card, Visa, Eurocard, American Express, Maestro
Dogs:



Only on request!   Restricted availability. We only permit small dogs with a maximum shoulder height of 30 cm. Dogs  10.-- Euro per day without food. Please bring your own dog basket and bowl. Please note that dogs are not allowed in the restaurant, swimming pool, wellness area and the terrace.

Cleaning at the end of your trip if required   Euro 100.--
Charges for repairs or damage caused by your pets, such as scratched on doors, etc. will be added to your bill.
Travel Cancellation:
In order to avoid unnecessary cancellation costs we recommend that you buy the Edelweiss travel cover directly when making your booking. This costs 7 Euro per person and night and incomparatively cheap. The travel cover is valid:
 
-> if you or a person booked in the room can not travel due to illness or serious accident
-> if a member of your immediate family is taken to hospital due to an accident or a sudden emergency
-> if you or a person booked in the room suffers substantial damage to property (house, apartment) which required their presence.

In these situations we require confirmation in the form of a doctor's certificate or a certificate from the appropriate authority!
Smoking Please note that smoking is not permitted in the dining and buffet areas as well as in the rooms and suites. Smoking is permitted in the cosy hotel hall and hotel bar, the Salzburger Wirtshausstube and the "Rauchkuchl".